Last Updated: 2023
Thank you for choosing MINATURE for your natural and herbal product needs. Our Shipping Policy outlines the details of how we process, ship, and deliver your orders to ensure a seamless and reliable shopping experience. Please read this policy carefully before making a purchase.
1. Order Processing:
- Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing times may vary during peak seasons or promotional periods.
- You will receive an email confirmation once your order has been successfully processed.
2. Shipping Methods and Estimated Delivery Times:
- We offer a range of shipping methods to suit your needs, including standard and expedited options.
- Estimated delivery times vary based on your location and chosen shipping method. Please refer to our checkout page for specific delivery estimates.
3. Shipping Costs:
- Shipping costs are calculated based on your selected shipping method, destination, and order weight. You can view the shipping cost during the checkout process before finalizing your purchase.
4. Tracking Your Order:
- Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's progress.
- Please allow up to [28-48] hours for the tracking information to be updated in the carrier's system.
5. Shipping Restrictions:
- Please be aware that certain items may have shipping restrictions or may require special handling due to their nature. Such information will be clearly stated on the product page.
6. Customs and Import Duties:
- For international orders, please note that your package may be subject to customs duties, taxes, or import fees imposed by your country's authorities. These charges are beyond our control and are the responsibility of the recipient.
- We recommend checking with your local customs office for more information about potential charges before placing an order.
7. Address Accuracy:
- It is important to provide accurate and complete shipping information at the time of placing your order. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete addresses.
8. Shipping Delays:
- While we strive to meet the estimated delivery times, please understand that unforeseen circumstances such as weather conditions, customs delays, or carrier issues may impact the delivery timeline. We appreciate your understanding and patience in such situations.
9. Order Changes and Cancellations:
- Once an order has been placed, changes or cancellations may not be possible, especially if the order has already been processed and shipped. Please review your order carefully before completing your purchase.
If you have any questions or need further assistance regarding our Shipping Policy, please don't hesitate to contact our customer service team at care@minatureherbal.com. We are here to help and ensure that your shopping experience with MINATURE is exceptional.
Thank you for choosing MINATURE, and we look forward to serving you!
